We always do our best to deal with the products quality issue. Please trust us and I also want you to understand our warranty policy in case any misunderstanding in the future.
Due to we are a manufacturer, we sell all the products in cost price. So normally we do business in EXW/DAP trade terms. When we make the deal, we send you all the goods via air express. And pls inspect every single product carefully once you received the designs. If there is any issue came out once you received the products. Pls take the pics or video and send it to us within a week. Contact: firstname.lastname@example.org.
So we can submit the issue of the products to the production department. Once investigation completes, we'll send you the refund back or send the new one to you.
But we don’t have any guarantee after you sold them. When you see life guarantee from the other retailer. They add at least 7-10 times profit for that. So the consumer have any issue abt the products, the retailer send the new one to them.
So the retailer can cover the cost in terms of they added 7-10 times profits.
Defective rate is allowed like the stones fell even for famous brand like Cartier and Bulgari. What we can do is to make sure the stones inlaid good during the production and inspect each single piece before dispatch. Our quality control department will make sure all the products can be shipped while pass the quality checking . But still we can't 100% avoid some small defective issue. Tiny defective rate will truly exist and we would try to lower the defective rate.
If you want to do the EXTENDED SERIVCE for your clients, we recommend you share some maintenance tips as reference: During the daily wearing, there are different issue coming out, so we can provide the extra service to the consumer to increase the buying action.